20+ years of operational experience at Swarovski, dentsu and PROLIGHT. Strategic AI consulting and implementation across 12 industries — independent, commission-free, results-driven.
AI is not an end in itself. We develop bespoke AI strategies with you that make commercial sense and pay back in the shortest possible time.
Every measure is tested for its commercial value. No gimmicks — only measurable outcomes.
Our projects pay back in the shortest possible time. Quick wins often within days.
No off-the-shelf packages. We analyse your processes and build bespoke AI strategies.
Data protection is part of the strategy, not an obstacle. EU-compliant solutions from day one.
Strategic AI consulting and implementation — with hands-on operating experience in every single industry. Independent, commission-free, results-driven.
DMOs, regional tourism boards, destination management. Strategic AI integration across the tourism ecosystem.
AI concierge, pre-stay automation, multilingual service, review management.
Guest information on the mountain, ticketing support and capacity optimization.
Content architecture, revenue models, agentic news platforms. Proof of concept: kiwoche.com.
Process optimization, technical sales, quality control. Operating experience at Swarovski.
Product copy, customer support, shop optimization and recommendation engines.
Citizen services, administrative tasks and educational content.
Automate quoting, scheduling and on-site documentation.
Briefings, planning support, visualization, technical documentation.
Listings, lead pre-qualification and client communication.
Analyses, strategy papers and research produced more efficiently.
Scale campaign content, social media and creative production.
Some industries are deliberately absent from this list — not because there are no overlaps in our competencies, but because they are subject to specialized requirements, processes and regulations. Part of our professional standard is knowing where we bring deep experience — and in which fields there are likely better partners.
A clear flow, fast results — and a roadmap your team can actually follow.
We analyse your industry-specific processes and identify the highest-leverage points.
Together we pick 2–3 use cases by impact, effort and risk.
A quick win goes live in a few weeks — with metrics and feedback loops.
On success we extend to further areas and establish standards.
We have worked across 15+ industries — from hospitality and industry to financial services. The core principles (document processing, communication, knowledge management) are similar across industries; we adapt the implementation to your specific requirements.
A pilot (e.g. chatbot, document processing) is live in a few weeks. More complex projects (Corporate LLM, multi-channel automation) take correspondingly longer. We always start with a quick win.
It depends on scope and complexity. We focus on cost efficiency and fast amortization. In the discovery call we work out transparently: effort, expected ROI and how quickly the solution pays back.
Smaller teams benefit especially: when every hour counts, the time saved on routine tasks is felt immediately. ROI is typically reached very quickly.
Many teams want to use AI but without months of tool-tasting. In the AI Impulse Workshop we prioritize the best use cases for your industry, clarify data and risks (GDPR / AI Act) and define a realistic pilot plan.
3 hours • Remote or on-site • Inkl. Preparation and a written summary
An inspired team with concrete ideas, a collection of relevant use cases, an initial prioritization as a decision-making basis — and the starting point for your transformation journey, which we are happy to accompany further.
Let's find out in a free discovery call how AI can move your business forward.
KIKOM was founded by Markus M. Kirchmair to close the gap between AI technology and operational practice. For industry and retail businesses that means data-driven process optimization rather than IT projects without ROI. Kirchmair is a bestselling author and a Fellow of the Royal Society of Arts. His team combines technical know-how with commercial understanding.
AI fundamentals, tools and EU regulation explained — your guide.
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