AI connects systems, monitors workflows and steps in when something stalls – for smooth operations around the clock.
AI process automation means: connecting systems, transferring data, making decisions and escalating when there are problems – reproducibly and traceably.
An order comes in, is checked, transferred to the ERP, an invoice is created – what used to take half an hour now takes under two minutes.
AI transfers data between systems without errors, validates inputs and recognises discrepancies automatically.
An order comes in at 7pm on a Friday? AI processes it immediately. The customer has all the details on Saturday morning.
Your staff spend less time on data transfer and more on advising customers and on strategic work.
AI recognises exceptions, makes decisions based on your rules and escalates when uncertain.
Every step is logged. An audit trail for compliance, error analysis and continuous improvement.
An order comes in, is checked, transferred to the ERP, an invoice is created – what used to take half an hour now takes under two minutes.
AI transfers data between systems without errors, validates inputs and recognises discrepancies automatically.
An order comes in at 7pm on a Friday? AI processes it immediately. The customer has all the details on Saturday morning.
Your staff spend less time on data transfer and more on advising customers and on strategic work.
AI recognises exceptions, makes decisions based on your rules and escalates when uncertain.
Every step is logged. An audit trail for compliance, error analysis and continuous improvement.
Six features for more efficient workflows.
ERP, CRM, email, databases, cloud tools – AI connects your systems via APIs, webhooks or RPA.
Invoices, orders, contracts – AI reads documents, extracts data and transfers it into the right system.
AI checks data for plausibility: is the IBAN correct? Is the order quantity plausible? Are required fields filled in?
When something is unclear or an exception arises, AI escalates automatically to the right person – with all the relevant information.
Orders below a defined threshold automatically, above it with approval. AI routes automatically and waits for your sign-off.
How many processes run each day? Where are the bottlenecks? AI delivers dashboards for continuous optimisation.
From analysis to live operation.
We understand your workflows, systems and pain points.
Automation logic, interfaces and escalation paths are defined.
Step-by-step delivery with testing and validation.
Productive launch with continuous monitoring and optimisation.
The possibilities are many: order handling, invoice processing, routing of customer enquiries, approval workflows. But which processes have the biggest automation potential? We offer no theoretical lectures – instead, a hands-on assessment of where you stand.
3 hours • remote or on-site • incl. preparation and recommendations
Clarity on which processes you should automate.
Answers to the most important questions.
Classic automation follows fixed if-then rules and fails with variations. AI can handle unexpected situations, make decisions, recognise patterns and escalate intelligently when something is unclear. That makes processes more robust, more flexible and lower-maintenance.
Typically: order handling, invoice processing, routing of customer enquiries, data transfer between systems, approval workflows, reporting, onboarding processes. Anywhere there are manual handovers, copy-paste or rule-based decisions today.
We define validation rules, escalation paths and comprehensive logging. Every step is logged, errors are recognised and handed to humans. You keep full transparency and control – with an audit trail for compliance.
Yes, via APIs, database access, webhooks or RPA (robotic process automation). We analyse your system landscape and choose the right integration method – including for legacy systems without modern interfaces.
AI recognises exceptions and decides: resolve automatically (where possible), escalate to a human (with all the information), or place in a queue. No processes get stuck, no cases are lost.
We measure: time saved per process, error reduction, turnaround time, staff relief. An automation project typically pays for itself very quickly. In the workshop we calculate the ROI for your specific processes.
A single process can be automated in a few weeks. More complex process landscapes with several systems take a few months. We start with the process that has the highest ROI and expand step by step.
"The best processes are the ones that just run – without anyone having to think about them. AI makes that possible."
The KIKOM team around Markus Kirchmair supports companies in automating their business processes – from process analysis and system integration through to live operation. The focus: processes that run, not just get documented.
AI fundamentals, tools and regulation explained clearly.
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