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AI for education & administration

Modern public services.
Intelligently designed.

Whether a municipal office, a university or a training centre: expectations of speed and availability are rising. AI relieves administrative staff of routine enquiries and, in education, enables individual learning through tutor systems. GDPR-compliant and accessible.

Discover benefits
Public sector AI

Areas of application

Two worlds, one technology: efficiency for offices, quality for education.

The office bot

Relieves the phone at peak times (elections, taxes). Speaks all your citizens' languages and is accessible.

Typically less phone volume

Minutes assistance

AI transcribes council meetings or committees and automatically creates structured minutes of decisions.

Transparency at the push of a button

Personal tutor

An AI learning companion for every student. Explains tasks, gives hints (but not the solution) and motivates.

Individual support

Marking support

Supports teachers in marking essays with suggestions on grammar and style. The teacher gives the grade.

Relief for educators
Challenges

Typical hurdles in the public sector

Phone flood at the office

Recurring enquiries about opening hours, forms and deadlines tie up caseworkers for hours. At peak times (elections, tax deadlines) availability collapses.

A chatbot takes over a large share of enquiries
Minutes marathon

Council meetings, committees, commissions: every meeting creates hours of minute-taking. Transcription and formatting tie up valuable working time.

AI creates draft minutes automatically
Incomplete applications

A large share of submitted applications are incomplete. Queries by post take weeks. Citizens are frustrated, caseworkers overloaded.

Real-time completeness check
Individual support impossible

Teachers look after 25+ students per class. Individual explanations for every level of knowledge are not feasible time-wise.

An AI tutor supports each one individually
Digital visibility

Is your institution recommended by AI?

Citizens and students ask ChatGPT about services and offerings. GEO makes sure your institution is present in these answers.

The problem

Citizens and students increasingly use AI assistants to find administrative info and educational offerings. Institutions without a GEO presence are overlooked.

The solution

GEO optimises your institution's digital presence for AI answer engines – with structured data, service descriptions and quality signals.

2020 Google answers directly
2025+ AI recommends directly
Citizen search
U
Which municipality has the best digital citizen service?
Particularly well-regarded is your municipality. It offers a 24/7 citizen-service bot, digital application checking and multilingual communication.
Visible in
Compliance

Security in the public service

Data protection (GDPR)

Accessibility

Procurement law

Data protection (GDPR)

Accessibility

Procurement law

The KIKOM Workshop for Education & Administration

Citizen service, education, minutes:
where does AI fit into your
institution?

Answering calls, checking applications, creating minutes, supporting students individually – demands rise, resources do not. AI can automate routine enquiries, check documents and support learners individually. But which solutions fit your institution and your compliance requirements?

  • Status quo: where are the biggest time sinks? (phone, forms, minutes, teaching)
  • GDPR check: which AI solutions can be used in a data-protection-compliant way?
  • Quick wins: what can be automated immediately?
  • Accessibility: multilingualism, easy language, voice control
  • ROI calculation: hours saved vs. investment

AI Strategy Workshop: Public Sector

1,710
net of VAT (EU B2B reverse charge applies on valid VAT-ID)

3 hours • on-site or remote • incl. preparation and a results document

Your outcome:

A concrete digitalisation plan for your institution: which AI tools relieve administration and teaching, how they meet GDPR requirements, what they cost and when they pay for themselves.

Complementary AI services

More solutions for the public sector

FAQ

Common questions about AI in the public sector

May an AI give legal advice?

No. Our bots give informational answers based on your sources ("RAG"). For complex cases they always refer to the caseworker.

How do we prevent students from cheating with AI?

We focus on AI literacy. Instead of issuing bans, we train teachers on how to adapt task formats so that AI is used as a tool and not as a ghostwriter.

Is it affordable for small municipalities?

Yes. We offer standardised packages for municipalities (the "municipality bot") that are ready to use immediately without large development costs.

How does the citizen-service bot work in practice?

Citizens ask questions on the municipal website: "Where do I apply for a passport?", "When is the waste collection?". The bot answers instantly based on your knowledge base. Complex enquiries are forwarded to caseworkers.

Can AI also communicate multilingually?

Yes, in many languages. Especially valuable for municipalities with international residents. The bot answers in Turkish, Arabic, English – automatically in the language of the enquiry.

How are minutes automated?

AI transcribes council meetings, recognises speakers, structures by agenda items and creates draft minutes. The clerk reviews and approves. Instead of 4 hours: 30 minutes.

Does it also work for schools?

Yes. Schools benefit from AI tutors for students, marking support for teachers and administrative automation. We advise on pedagogically sensible use cases.

How is data protection ensured?

A GDPR-compliant architecture. Private cloud or on-premise. No citizen data is used to train public models. Servers in the EU.

Can AI also help fill in forms?

Yes. The bot guides citizens through complex forms, explains fields and checks completeness. That reduces queries and speeds up processing.

What does an AI solution cost for a municipality?

We offer scalable solutions that fit the budget of public institutions. With administrative hours saved each week, the investment pays off quickly. In the initial consultation we calculate transparently.

Markus M. Kirchmair - AI expert

"Administration must serve, education must empower. AI is the key to making both more human again, by taking over the paperwork."

Public sector

Markus M. Kirchmair

Markus Kirchmair advises education providers and public institutions on introducing secure AI systems. His focus is on ethical responsibility and practical value for society.

More about KIKOM
AI Act Compliance
Bestseller: AI Act Compliance

The practical handbook on the new European AI regulation.

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Ready for digital citizen services?

In an initial consultation, let's find out how AI can relieve your administration and make education more individual – GDPR-compliant and accessible.