Revenue is decided between 6 and 8pm. But that is exactly when the phone rings and the staff are away from the table. AI takes reservations, coordinates orders and answers reviews – so your team can be hosts.
Discover the concrete benefits for your hospitality business.
Friday evening, 7:30pm, a full house. The phone rings non-stop. A voice agent takes all calls in parallel, checks availability and enters reservations directly.
A chatbot on your website or via WhatsApp takes orders in a structured way, checks the delivery area and passes the finished order to the kitchen and driver.
Every review deserves a reply. The review bot analyses tone and creates charming responses in your style. Grateful at 5 stars, solution-oriented with criticism.
A phone photo of the menu is enough: AI translates automatically, including allergens and ingredients. A QR code at the table leads to the translated version. Less need for explanation at the table.
A guest wants to reserve for 8, but only tables for 6 are free? AI suggests combinations, warns of overbooking and optimises occupancy based on peak times.
How many guests will come next Saturday? AI analyses historical data, weather and events – and delivers a well-founded forecast for staffing and purchasing.
Friday evening, 7:30pm, a full house. The phone rings non-stop. A voice agent takes all calls in parallel, checks availability and enters reservations directly.
A chatbot on your website or via WhatsApp takes orders in a structured way, checks the delivery area and passes the finished order to the kitchen and driver.
Every review deserves a reply. The review bot analyses tone and creates charming responses in your style. Grateful at 5 stars, solution-oriented with criticism.
A phone photo of the menu is enough: AI translates automatically, including allergens and ingredients. A QR code at the table leads to the translated version. Less need for explanation at the table.
A guest wants to reserve for 8, but only tables for 6 are free? AI suggests combinations, warns of overbooking and optimises occupancy based on peak times.
How many guests will come next Saturday? AI analyses historical data, weather and events – and delivers a well-founded forecast for staffing and purchasing.
Five typical scenarios from everyday hospitality – from reservations and orders to review management.
A restaurant with 60 seats gets 25-30 calls at peak time. The voice agent handles them all in parallel, captures date, time and party size and syncs with your system.
Reservation confirmations, reminders 24h before ("are you coming tomorrow?"), cancellation links: AI handles the whole workflow, personalised and reliably.
Delivery services spend much of their time on the phone. A bot takes the order in a structured way, asks about extras ("would you like a drink with that?") and charges in advance online.
Tourists scan the QR code and see the menu in their native language with images. AI generates appetising descriptions for every dish.
AI monitors Google, TripAdvisor & co. It drafts replies to new reviews. You just check briefly and approve. Time required: 2 minutes instead of 15.
Take a photo of the dish of the day – AI generates the post, matching hashtags and stories for Instagram and Facebook.
Four central problems every restaurateur knows – and how AI solves them.
Friday evening, 7pm. The phone rings off the hook. If you answer, service to the guest suffers. If you do not answer, you lose revenue.
Good service staff are scarce. And if your skilled staff then spend time on email and the phone, they are missing where they earn money.
After 12 hours in the business, still answering emails, writing rotas and checking reviews? That takes its toll.
"What is a Kaspressknödel?" Explaining costs time. Misunderstandings with orders lead to complaints and stress in the kitchen.
From analysis to live operation – step by step.
We look at your business: which software do you use? Where are the biggest time sinks?
Reservation bot, order system or review management – we start with the biggest lever.
We configure the AI with your info (menu, opening hours, tone).
After thorough testing we go live. Your phone suddenly goes very quiet.
Revenue is decided between 6 and 9pm. But that is exactly when the phone rings, orders have to be taken and the staff are away from the table. Voice agent for reservations, chatbot for orders, review management – the possibilities are many. But what fits your business size, your POS system and your budget? In the Impulse Workshop (3 hours) we analyse your processes and develop a concrete digitalisation plan – specifically for hospitality businesses.
3 hours • on-site at your business or remote • incl. preparation
A clear digitalisation plan for your hospitality business: which AI tools relieve your team, how they integrate with your POS system, what they cost and when they pay for themselves. Plus: immediately actionable quick wins for less phone stress and better reviews.
Answers to the most important questions from restaurateurs and hoteliers.
No. AI only takes over administrative tasks: phone, routine emails, table allocation. That gives your team more time for genuine hospitality at the table.
Often yes. We review your infrastructure (e.g. Orderbird, Gastronovi, TouchBistro). Where there is no direct interface, we build bridge solutions that still save work.
Modern AI models are very robust to accents and dialects. When something is unclear they politely ask again or hand the call over to a human.
That depends on call volume. A starter package is often cheaper than a temp for one evening a month. In the initial consultation we calculate this transparently.
A simple reservation assistant can be live in 2-3 weeks. More complex integrations take a little longer. We always start with a pilot.
Yes. With reservations the AI asks about allergies, vegetarian/vegan wishes or special occasions. This information is passed straight to your team so you are perfectly prepared.
Absolutely. The AI can take orders for delivery or collection, coordinate delivery times and clarify payment options. Especially valuable with high order volumes at the weekend.
The AI recognises negative reviews and alerts you immediately. You can then respond quickly and personally. For positive reviews the AI thanks the guest automatically – which shows appreciation and encourages more good reviews.
Yes. For groups above a certain size (e.g. 8+ people) the AI can take special enquiries, discuss menu options and pass the details to you. You keep control over important event bookings.
Small establishments in particular benefit enormously. If you, as the owner, are in the kitchen or serving at the table yourself, the ringing phone can become a burden. The AI takes that load off you – you focus on your guests.
"In hospitality, everything is decided between 6 and 9pm. That is exactly when the phone rings most – while the team is in service. AI can take over those calls so hospitality is preserved."
As an expert in AI transformation, Markus Kirchmair understands the specific pressure points of hospitality: high staffing demands, time-critical processes and the need to be "always friendly" – even when it is stressful.
With KIKOM he develops solutions that require no IT skills but simply work: from the voice bot that takes reservations to the AI that replies to Google reviews. His goal: technology should serve people, not the other way around.
AI fundamentals, tools and regulation explained clearly.
Order now on AmazonWe show you how to digitalise your restaurant with simple means. Arrange a no-obligation initial consultation.