Automate emails, bookings and guest communication. Offer 24/7 service in every language – without additional staff. AI is your new night porter and marketing manager in one.
Relieve your reception and delight your guests.
Receptionists often just copy standard replies. AI reads the enquiry, checks availability in the PMS and formulates a perfect, personal offer.
A chatbot on your website that not only answers questions ("when is breakfast?") but reserves tables, books ski lessons and gives excursion tips.
Your international guests expect service in their language. AI translates emails, chat messages and menus in real time into many languages.
AI monitors Tripadvisor, Booking.com & co. It formulates individual thank-you notes and professional replies to criticism.
Should I raise the price? AI analyses demand, weather and events in the region and gives data-driven pricing recommendations (revenue management).
AI turns your images into appealing posts and reels to delight guests before they even arrive.
Receptionists often just copy standard replies. AI reads the enquiry, checks availability in the PMS and formulates a perfect, personal offer.
A chatbot on your website that not only answers questions ("when is breakfast?") but reserves tables, books ski lessons and gives excursion tips.
Your international guests expect service in their language. AI translates emails, chat messages and menus in real time into many languages.
AI monitors Tripadvisor, Booking.com & co. It formulates individual thank-you notes and professional replies to criticism.
Should I raise the price? AI analyses demand, weather and events in the region and gives data-driven pricing recommendations (revenue management).
AI turns your images into appealing posts and reels to delight guests before they even arrive.
From the first click to departure.
A guest asks: "Room for 2, 12-15 July, with a dog?" AI checks the "three-bed" category (because of the dog), calculates the price incl. cleaning fee and sends the offer.
The website adapts: families see images of children, couples see the wellness area. AI personalises the content for higher booking rates.
Instead of a paper folder: guests ask the AI bot via WhatsApp. "What will the weather be like?", "I need another pillow", "please heat the sauna".
AI sends an automatic, personal "thank you" message and asks for a review. With criticism, management is alerted immediately.
Staff shortages meet rising guest expectations.
Hundreds of enquiries daily. Receptionists are only busy typing instead of looking after guests.
Good, multilingual staff are hard to find and expensive. Rotas are stretched to the limit.
Guests expect answers at night too. A night porter is often not affordable for small establishments.
Communicating with international guests is often laborious. Misunderstandings lead to problems.
Step by step to relief.
We review your PMS (Protel, Fidelio, etc.) and your communication channels.
Email automation and a website chatbot are often ready to go within a few days.
We connect the AI deeply with your systems for seamless booking flows.
Your team learns to work efficiently with the new "AI colleague".
From the booking enquiry through check-in to the review: every touchpoint offers automation potential. But which solutions fit your hotel size, your PMS and your budget? In the Impulse Workshop (3 hours) we analyse your guest journey, identify the biggest time sinks and develop a concrete digitalisation plan – specifically for hotels and tourism businesses.
3 hours • on-site at the hotel/office or remote • incl. preparation and a results document
A concrete digitalisation plan for your hotel: which AI tools relieve your reception, how they integrate with your PMS, what they cost and when they pay for themselves. Plus: immediately actionable quick wins for more direct bookings and better reviews.
Answers for hoteliers.
No. AI only takes over the routine. The time gained, your team invests in genuine, warm moments with the guest on-site. That increases the perceived service quality.
We have experience with many common systems (Protel, MEWS, Fidelio, Gastrodat, etc.). Where there is no API, we find smart workarounds that still save work.
Often within a few months. Through saved commissions (more direct bookings) and reduced staff costs for night shifts alone, the investment pays off quickly.
Yes, in many languages. Guests from Italy, the UK, the Netherlands – all get answers in their native language. Not Google Translate quality, but natural, idiomatic communication.
The AI recognises when an enquiry is too complex (e.g. special requests, complaints) and passes it to your team with all the gathered information. You keep control over important guest communication.
We can also automate AI replies via Booking.com, Airbnb and other portals – either via API or email integration. That reduces your response time and improves your portal ranking.
Yes. Many guests prefer WhatsApp for quick questions. The AI can communicate via WhatsApp Business – for check-in info, restaurant recommendations or room-service requests.
The cost depends on the scope of functionality. With reception hours saved each week, the investment pays off quickly. In a free initial consultation we calculate transparently: costs vs. savings.
A guest chatbot can go live in 2-3 weeks. More complex setups with PMS integration and review management take 4-8 weeks. We always start with quick wins that bring immediate relief.
Absolutely. Small establishments without a 24/7 reception benefit enormously. A guest bot answers questions at night and on weekends too – so you can clock off in peace.
"Tourism is a people business. But when "people" only type emails, something is wrong. AI brings back the time for the human side."
Markus Kirchmair knows the challenges of the tourism industry up close. KIKOM helps hotels and regions stay ahead in digital competition – with charming, efficient AI.
AI fundamentals, tools and regulation explained clearly.
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